FAQ & Site Info

Shipping Info Wherever possible we like to offer free shipping so what you see is what you pay. However there are some places it's just not possible to either ship to or to ship to for free. Occasionally depending where in the world you are there may be an extra cost on top for shipping to you. This is not our choice, this is dependent on the available shipping options for your location. We use a few different methods for shipping because not all companies do the same prices or services, so we hunt out the best provider we can e.g. DHL, TNT, FedEx, various countries post office parcel post. We source our products from all over the world(except for Lepin and Xingbao which ships from the factory warehouse in Mainland China) so unfortunately there is no hard & fast rule or provider. Please always Contact Us prior to confirming your order so we can work out the best(cheapest and fastest) method for your budget and give you a 100% final price prior to finalising your order. We want to be clear & up front with you about your total cost so there is no suprises for you. Also there would be (on many but not all items) a premium shipping option as well if you are in a hurry & want to pay some extra for speedier delivery, so again Contact Us if you would like a premium option for your order.

Chiwit Sabai Return Policy Returns and/or problems should be a pretty easy & common sense thing to get sorted out. Returns are accepted if the wrong item is sent or the product is not as described, buyer pays return shipping fee or keep the product & agree to refund price with seller. Opened and used items cannot be accepted for a return or refund. Ordered wrong cannot be accepted for a return or refund, all the information is here to make an informed choice. "Because it's too hard for me" cannot be accepted for a return or refund. Just Contact us with any issues and we will work out a way forward together. The key to everything on our site is communication so please just contact us before, during & after sale with any questions, problems or commendations. About the only thing we can't do is cover return costs (unless it's our stuff up) any returns would need to be covered by yourself but again, contact us so we can work out something mutually beneficial. Will possibly add more to this as we go so please keep an eye out here and just remember the golden rule... Contact Us.

Expected (approximate) Delivery Time Span is between 8-30 days depending on your country, location, weekends & public holidays. If USA, UK & Aus possibly 6-20 days depending on courier(and if remote location) It's impossible to tell until we check your location so please contact us before ordering. All Lepin and Xingbao items are shipped from Mainland China. To speed up the ordering, handling & shipping/delivery times please drop us a confirmation email about your purchase including your email, CORRECT SHIPPING ADDRESS and PHONE number. [email protected]